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Refund Policy

1. Pre-Order Cancellations

We understand that plans change. Because CapZero is currently in the pre-order phase, we offer a "no-stress" cancellation policy:

  • Refund Guarantee: You are entitled to a full refund at any time prior to shipment. * No Questions Asked: If you decide you no longer wish to wait for your unit, simply contact us, and we will revert the funds to your original payment method immediately.

2. Returns After Shipment

Once your CapZero has shipped, you have 30 days from the date of delivery to request a return.

  • Condition: To be eligible for a return, your item must be in the same condition that you received it—unused, unopened, and in its original packaging. * Hygiene Note: Because CapZero is a water filtration product, we cannot accept returns on units that have been opened or used for health and safety reasons.

3. Delays & Your Rights

  • In accordance with FTC regulations, if your shipment is delayed beyond our estimated timeline:

  • We will notify you promptly with a revised shipping date.

  • You will have the option to either accept the new date or receive a 100% refund of your purchase price.

4. Damages and Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at birch.m@capzero.us. We will evaluate the issue and make it right by sending a replacement or issuing a refund.

5. How to Initiate a Refund

To start a refund or cancellation, please contact our support team:

6. Processing Time

Once a refund is approved, it will be processed automatically to your original payment method. Please remember it can take 5-10 business days for your bank or credit card company to post the refund to your account.

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Note: CapZero complies with the Federal Trade Commission’s Mail, Internet, or Telephone Order Rule and all applicable U.S. consumer protection laws to ensure your purchase is protected from click to sip.

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